1. Price Guarantee

2. Scheduling made simple

3. Excellence

4. Professionalism & Proficiency

5. Get It Right The First Time

Don’t Risk Lives – Do It Right The First Time

Our company is Sears & Anderson Fire & Safety Services. We are the oldest; most well respected name in Fire and Safety Services in the Chicagoland area. We do something very unique in our industry. We eliminate many of the problems you encounter when trying to buy fire safety services and equipment.

We provide proposals for normal services, such as Annual Maintenance, Inspection and Certification. We also will estimate the charges for recharging of extinguishers or the required periodic maintenance procedures. Estimates and services are explained and the client’s signature authorizes the required work. Our invoicing is itemized to keep our customers better informed of activities.

Better Service & Reduced Hassles

The best answering machine in the world doesn't provide relief when your business in is distress or your fire extinguishers need to be serviced. We at Sears & Anderson Fire & Safety know this and can accommodate your schedule. Furthermore, we won't say, "We'll be there sometime soon" or "Please be available from 8AM to 12PM." We schedule visits at your convenience and pinpoint the time of arrival as close as possible. As a business owner, you have a right to expect to get help quickly - within minutes if it's an emergency. Call and schedule an appointment that meets your hectic schedule. If we are going to be delayed, we will notify you by phone.

No Cranky or Incompetent Employees

Reaching a live person isn't much comfort when he or she is surly or incompetent. At Sears & Anderson, you have an absolute guarantee that you will be treated with courtesy and respect by all of our employees. Sears & Anderson prides itself on our friendliness. I know everyone says they are friendly, but what we do differently is that we surveyed our clients. Our client’s told us we are friendly; Ask for copies of our survey results – even the one where our technician "Killed the big spider in the corner." It may seem like a small detail but we try to answer all questions politely and courteously. We believe in walking a mile in our customer’s shoes.

Your SAFETY Is NO Joke

We pay close attention to our customer's security interests by screening our technicians carefully to avoid hiring a "Bad Apple." For your peace of mind, our technicians wear clearly marked uniforms, and we instruct our employees to park the company vehicle where it is readily visible to you and your business.

Your Right To Complain & I’ll Make It Right

Sears & Anderson Fire & Safety guarantees any product we supply for one year. If anything breaks down within the guarantee period, we come back to fix it at no extra charge. If for any reason, you are not satisfied with our performance, please call the President of the Company; he is always available to speak with you.

Get It Right The First Time – Guaranteed!

We look to satisfy customers for a lifetime, not for just a single job. We pay respect to our customers by keeping our vehicles and equipment clean and enforcing rigid personal appearance codes for all employees. Likewise, our technicians are instructed to leave each job-site as clean or cleaner than it was when they arrived. You have every right to expect this. Never settle for less. Unlike the gruff technicians of yesteryear, service technicians who work for the top companies of today receive training in customer relations as well as technical work. Complaints are handled promptly and courteously. No matter how good the company may be, human error may rear its head from time to time. The ultimate sign of a progressive service company is how it responds to customer concerns. We will work just as hard at resolving customer issues- even if it costs us money - as we do at attracting business in the first place.

Up Front Pricing.

Our service technician will provide you up front pricing. We all agree on the size and scope of the job prior to beginning. You know the full price of a job before the work is started; no matter how much time it takes. No more guessing games or "watching the meter run." You will never be charged travel time or a diagnostic fee for evaluating the problem before work begins. See the Sear & Anderson Customer Bill of Rights.

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